Website: www.bestsourcenutrition.com | Effective date: [1st Oct 2026]
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1. Scope and delivery locations 2. Shipping charges and free-shipping offers 3. Order processing and dispatch 4. Estimated delivery and tracking 5. Addresses, delivery attempts and undelivered parcels 6. Damaged, missing or incorrect deliveries 7. Risk, ownership and exceptional events Contact and grievancesThis Shipping & Delivery Policy applies to orders placed on www.bestsourcenutrition.com and fulfilled by BestSource Nutrition Pvt. Ltd.. Delivery is subject to serviceability at the destination PIN code and the shipping options displayed at checkout.
Domestic orders are generally fulfilled within India. International shipping, including to the UAE where available, is subject to destination eligibility, applicable customs requirements, shipping charges and checkout confirmation. Please do not assume that international shipping is available for every product or destination.
Shipping charges, if any, are shown before order confirmation and form part of the final checkout total. Free-shipping promotions apply only when the stated order value, payment mode, destination and other eligibility conditions are satisfied.
Free shipping is available on prepaid orders with an eligible order value above ₹500 (strictly more than ₹500), subject to destination serviceability and any clearly disclosed offer exclusions. Shipping charges for orders of ₹500 or below, and any Cash on Delivery (COD) charges, are shown at checkout before payment. The final checkout summary confirms the shipping charges applicable to that order. This maybe revised time to time as per the prevailing conditions and will be advised on website clearly and on checkouts.
We process accepted orders after payment or COD verification, stock availability and address checks, as applicable. We aim to dispatch eligible orders within the dispatch window advertised on the website, currently promoted as 24–48 hours; this is a dispatch target, not a guaranteed delivery time.
Business days exclude Sundays and applicable public holidays. Peak demand, stock issues, incomplete addresses or verification requirements may affect dispatch. If an order cannot be fulfilled, we will contact the customer and provide an appropriate resolution.
Estimated delivery dates or ranges shown at checkout or in shipping updates depend on destination, courier coverage, transit conditions and service disruptions. They are estimates rather than guaranteed arrival dates unless expressly stated otherwise.
Where tracking is available, we will provide a tracking link or shipment reference through the contact channel supplied at checkout, such as email, SMS or WhatsApp. Customers may contact our support team if tracking does not update or the parcel is delayed.
Customers should provide an accurate name, full delivery address, PIN code and reachable telephone number. Address-change requests must be made promptly; changes may not be possible after dispatch.
If a courier cannot deliver because of an incorrect address, repeated unavailability or refusal of delivery, the parcel may be returned to origin. We will review the circumstances and applicable charges or refund entitlement case by case, without affecting statutory consumer rights.
Please inspect the outer package upon receipt and contact us promptly if it appears damaged, tampered with, incomplete or incorrect. Retain the packaging, invoice and clear photographs to help us investigate.
Food products, including nutritional supplements and herbal infusions, are non-returnable for change of mind or preference. Claims for damaged, defective, expired, incorrect or otherwise non-conforming goods are handled under our separate Cancellation, Returns & Refund Policy. Where permitted and accepted by the customer, BestSource may issue store credits; this does not restrict mandatory monetary refunds or other statutory remedies.
Risk of loss passes to the customer upon successful delivery to the stated address or authorised recipient. Nothing in this clause limits applicable consumer rights for lost, misdelivered or defective goods.
Courier disruption, weather, strikes, natural events, public holidays or other circumstances beyond reasonable control may delay fulfilment. We will take reasonable steps to provide updates and a fair resolution where an order cannot be delivered.
For consumer complaints, we aim to acknowledge receipt within 48 hours and resolve complaints within one month of receipt, in accordance with applicable e-commerce requirements. Where additional investigation is needed, we will communicate the status and next steps.
BestSource Nutrition | www.bestsourcenutrition.com
